What is a 'Configuration Item' in IT Glue?

A 'Configuration Item' in IT Glue refers to any component that needs to be managed to deliver IT services. This includes hardware, software, documentation, processes, and any other assets that are critical to the IT environment. The concept underlines the importance of having detailed information about these components, as it enables effective management, tracking, and reporting of IT services.

Configuration Items are fundamental in maintaining the integrity of IT services, as they provide the necessary context for understanding how different components interact and function within IT operations. Proper identification and management of these items facilitate efficient troubleshooting, change management, and overall service delivery, making it essential for IT professionals to maintain accurate and up-to-date records of all configuration items within their systems.