What features are available during a two-way sync?

The two-way sync feature allows for a more interactive connection between IT Glue and your Professional Services Automation (PSA) tool. When assets are created in IT Glue, the successful synchronization of these assets back to the PSA signifies that the data can flow in both directions. This means that not only can IT Glue push data to the PSA, but there’s also a mechanism for certain adjustments to be made back in IT Glue after synchronization.

In this context, the capability for assets to sync back to the PSA and remain editable in IT Glue facilitates a dynamic workflow where users can make necessary updates or changes directly within IT Glue. This is crucial for maintaining accurate and up-to-date asset information that reflects any alterations made in either system.

The choice reflects a fundamental aspect of how integrated systems enhance operational efficiency by ensuring that users have the ability to manage their data across platforms effectively. This makes the appropriate answer one that emphasizes the flexibility of managing assets and accommodating changes in real time.