In IT Glue, what does the term "documentation" refer to?

The term "documentation" in IT Glue specifically refers to organized information about IT services. This encompasses a wide range of content aimed at providing clarity and structure to the way IT teams manage and deliver their services. IT Glue allows technicians to store and access all pertinent information related to an organization’s IT environment, including procedures, configurations, and asset inventories. Having this organized information helps improve operational efficiency, ensures that team members can easily find necessary details, and enhances knowledge sharing within the team.

While manuals for software usage, confidential business contracts, and hardware installation guides are all types of information that may be relevant in various contexts, they do not encompass the broad functionality that IT Glue offers regarding the management and organization of IT service data specifically. IT Glue is designed to centralize IT documentation, making it a crucial tool for IT service management professionals.