How often should documentation be reviewed in IT Glue?

The best approach to maintaining documentation in IT Glue is to review it regularly to ensure it remains accurate and up-to-date. Regular reviews help to identify changes in technology, processes, and client needs, which are critical for effective IT management. This proactive method allows for timely updates, ensuring that all users have access to the most current and relevant information.

While some may argue for monthly reviews, it might not be feasible for all organizations depending on their size and documentation volume. An annual review might be insufficient in a rapidly changing environment, as it could lead to outdated or inaccurate documentation between audits. Only reviewing documentation during audits fails to provide the ongoing oversight needed to keep information relevant and precise, potentially leading to gaps in knowledge or service delivery. Therefore, a regular review process strikes a balance, ensuring the documentation is consistently accurate and reflective of the current state of affairs.