How can IT Glue help new technicians during the onboarding process?

When onboarding new technicians, having access to standardized documentation and processes is critical. IT Glue serves as a centralized knowledge management tool that organizes all the necessary information needed for technicians to perform their tasks efficiently and effectively. This includes documentation about procedures, policy manuals, network configurations, and more.

Such standardization ensures that new technicians have a consistent starting point, which helps them understand their role within the organization and how to use the systems and tools in place. By streamlining this process, IT Glue reduces the learning curve and enables quicker integration into the team, allowing new hires to become productive members of the organization faster. The structured documentation not only aids in individual training but also enhances collaboration and reduces reliance on verbal knowledge sharing, which can often be inconsistent or flawed.